Contact Support

When you purchase Compusense sensory evaluation software, you get more than a product: you get the assurance of award-winning technical support. When you reach out for help, our highly trained team will work quickly and efficiently to answer your questions or troubleshoot your issue.

Support hours are Monday to Friday -  7:00AM to 6:00PM (Eastern Time). Holiday coverage may be reduced and is a subject to change.

Choose the method that is most convenient to you to reach our Support Team!

Method	Description
	support@compusense.com
	Submit a ticket with your request and we will receive it and address it in an email format. The ticketing feature can be accessed from two areas: The Help. At the bottom of the Help side bar, click the Tickets icon and submit your request. The Support Centre. The Help side bar is great for quick search and navigation, but you might find it more useful to open specific articles in a full page view. While in an article in the Help side bar, in the top right-hand corner, click on the icon with an arrow. Try it out! At the bottom of the full page view of an article, click the Submit a ticket button.
	Chat live with our team during our Support hours. Any chat requests submitted outside the Support hours will still be received by the team and will be addressed in an email format. The Chat feature can be accessed from three areas: Compusense20 Information menu. Click the question mark icon > Chat. The Help. Click the question mark icon > Help. At the bottom of the Help side bar, click the Chat icon. The Support Centre. The Help side bar is great for quick search and navigation, but you might find it more useful to open specific articles in a full page view. While in an article in the Help side bar, in the top right-hand corner, click on the icon with an arrow. Try it out! Do you see the red bubble in the bottom right-hand corner of this page? Go ahead, click on it!
	1-800-367-6666 (Toll free in North America) --or 1-519-836-9993 (international)

Compusense Inc.  255 Speedvale Avenue, West Guelph, Ontario Canada N1H 1C5 www.compusense.com info@compusense.com

• Related Articles

• Dashboard

  Overview The Dashboard is where you will find everything you need to create new tests , update existing ones, run and monitor their progress, run analysis, import panelists , and much more. Each segment of the Dashboard , from top down, is described ...

• Multi-test Schedules

  Multi-test schedules are great to use for employee testing. Recruit your employee panelists to schedule themselves for multiple different tests all through one email and link! If you have any questions about any of the content in this video, please ...

• Sittings Schedule

  Sittings schedule allows you to recruit your panelists to schedule themselves into pre-defined sittings. Optionally include a pre-screener, quotas and disqualifying criteria. Useful when recruiting for consumer central location tests, sample pickup ...

• Consumer Testing

  Welcome to the Consumer Testing Webinar! If you have any questions about any of the content in this webinar, please feel free to contact our friendly support team for assistance. Agenda: Samples as Images Test Set Up Add Questions For Selected ...

• Advanced Search & Analysis Across Tests

  This quick video will take you through how to use the Advanced search & analysis across tests feature! This feature provides you the flexibly to select multiple test to run analysis or reports across them.  If you have any questions about any of the ...